Question 1

What is RefeRec and how does it work?

Accepted Answer

RefeRec is a referral automation platform that sits inside Bullhorn or JobAdder. It identifies referral opportunities from your existing call notes and candidate statuses, then reaches out to candidates automatically at the right moment. The system tracks everything, and when a referral is made, it arrives directly in your ATS workflow as a warm, vouched-for candidate your team can trust.

Question 2

How long does it take to get started?

Accepted Answer

Set up around your agency, not the other way round. Every ATS is configured differently, so we map RefeRec to your own fields, statuses and referral policies, and nothing is required from your consultants.

Question 3

What do we need to set up RefeRec?

Accepted Answer

You need an active Bullhorn or JobAdder instance and a candidate database (typically 5,000+ works best). We handle the technical integration and automation workflows.

Question 4

Can RefeRec work alongside our existing automation?

Accepted Answer

Yes. RefeRec runs independently and does not interfere with standard ATS automations or external tools like Herefish or ActiveCampaign.

Question 5

How does RefeRec integrate with Bullhorn?

Accepted Answer

RefeRec uses the Bullhorn REST API to read candidate statuses, notes, and placement data. Referrals are written back into Bullhorn as new candidate records or submissions, depending on your preferred workflow.

Question 6

How does RefeRec integrate with JobAdder?

Accepted Answer

We connect via the JobAdder API to monitor placement activities and candidate notes. We automatically sync referral data back into JobAdder so your consultants never have to leave their primary system.

Question 7

Do consultants need to change how they use the CRM?

Accepted Answer

No. Not one thing. Your consultants carry on with their day, adding notes and changing statuses as usual. RefeRec works entirely in the background.

Question 8

What happens if our CRM notes are not detailed?

Accepted Answer

The better the CRM notes, the more referral triggers the AI identifies. However, we also trigger off standard status changes (like 'Placed' or 'Interviewing'), so you will still generate referrals even with brief notes.

Question 9

How does RefeRec contact candidates?

Accepted Answer

Outreach lands by email, sent from the consultant's own address so it reads as a personal note, not a campaign.

Question 10

What does RefeRec cost?

Accepted Answer

Our pricing depends on your agency size, ATS and rollout model. Contact us for more info and we'll put together a proposal that fits.

Question 11

Is there a minimum contract length?

Accepted Answer

We start with a 6-month pilot to prove the ROI, after which it moves to an annual agreement.

Question 12

How quickly does RefeRec pay for itself?

Accepted Answer

For most agencies, two placements pays for a year of RefeRec. Many see this return within the first few months.

Question 13

How does RefeRec compare to hiring a resourcer?

Accepted Answer

A junior resourcer costs around $77,000 annually when factoring in super and on-costs, takes months to train, and requires daily management. RefeRec costs a fraction of that, is set up around your agency with nothing required from your consultants, and works 365 days a year.

Question 14

How does RefeRec compare to spending on Seek or Indeed?

Accepted Answer

Job boards charge you to find candidates who are often already in your database, buried under AI-written CVs. RefeRec activates your existing network for vouched-for referrals you can trust, reducing your reliance on expensive external advertising.

Question 15

What referrals does RefeRec generate?

Accepted Answer

Warm, pre-qualified candidates who have been recommended by someone they trust. These candidates have a 60% faster time-to-hire and stay in their roles 25% longer.

Question 16

How does RefeRec decide when to contact a candidate?

Accepted Answer

Our engine analyses call notes and status changes to identify the optimal moment, such as shortly after a successful placement, a positive interview, or a strong reference check.

Question 17

What data does RefeRec need from our ATS?

Accepted Answer

We need access to candidate profiles, notes, and placement statuses. We only extract what is strictly necessary to run the referral automation, and all data is held securely.

Question 18

Is RefeRec right for all types of recruitment agencies?

Accepted Answer

RefeRec works best for candidate-short agencies placing roles up to $250k, with databases of 5,000 or more candidates. It is less suited to highly job-short markets or top-end executive search.

Question 19

What does a candidate receive from RefeRec?

Accepted Answer

A highly personalised, timely email from their known consultant's own address, acknowledging their recent positive interaction with your agency and asking if they know anyone suitable for a specific role or general registration.

Question 20

How are referral fees handled?

Accepted Answer

Referral payments are managed automatically when placements are confirmed, ensuring referrers are rewarded promptly without administrative burden on your team.

Question 21

Who sets the referral fee amount?

Accepted Answer

You do. We provide guidance on what works best in your sector, but the final reward structure is entirely your decision.

Question 22

Can anyone refer, or only existing candidates?

Accepted Answer

Initially, the system focuses on activating your existing candidate database, as they have an established relationship with your agency.

Frequently asked questions.

Getting started

Integrations and technical

Pricing and ROI

What agencies see

What candidates and referrers see

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